TERMS & CONDITIONS
WE NO LONGER TAKE CUSTOM ORDERS OR MAKE CUSTOM MODIFICATIONS TO ITEMS
**Fabric shades, hardware colors and liner colors can be subject to change.**
Orders, Shipping and Returns
ORDER STATUS:
We will respond to email correspondence within 7 business days. Orders are shipped only once a week. All shipping costs include handling and PayPal Fees. A tracking number will be emailed to you once your order is processed. Please verify that the email you provide when checking out is correct. Shipping within the US can take up to 2 weeks.
INTERNATIONAL SHIPPING:
We exclusively ship to a large number of countries around the world, but at this time we do not offer worldwide shipping. We cannot be held responsible for any import taxes or duties charged to international orders by the receiving country. Please check with your country’s customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer. International shipping can take 4-8 weeks.
HANDMADE:
If not noted as Handmade By Malcolm, Then That Product is made Locally in Cranston RI.
CARE Instructions :
Spot Clean with Mild Soap
NO Bleach – NO Detergent-
AIR DRY ONLY
POLICY ON RETURNED PACKAGES:
If a package is returned to us due to customer error, such as a mistake in the Paypal address provided with the order, the recipient moving, or any reason beyond our control and responsibility, the customer will be responsible for covering the cost of reshipping the item. Original shipping cost is non-refundable.
If there are any costs incurred due to the package being returned, the refund may also be subject to a restocking fee to cover any additional charges.
OUR RETURN POLICY:
Returns are accepted up to 7 days from the date the package was delivered. A fee of 5% may be applied to any returned items at our discretion. Returned items must be in new and unused condition and must include ALL original packaging. Shipping and handling charges are non refundable. Returns must include an invoice or information regarding the return. Returned items must have been purchased directly from The Hidden Woodsmen website. Returns should be sent to the following address, along with a copy of the original invoice and a detailed explanation with the items and why the items are being returned:
ATTN: RETURNS
The Hidden Woodsmen | PO BOX 103 DIGHTON, MA 02715
PLEASE NOTE : We are not responsible for any items lost or stolen in transit.
We STRONGLY recommend using a trackable method of shipping when sending any items to us.
Contact Us
TheHiddenWoodsmen@gmail.com
Stocking Policy
THE ITEM I’M LOOKING FOR IS OUT OF STOCK:
Out of stock items are being made and will be restocked soon.