TERMS & CONDITIONS
OUR GEAR IS HANDCRAFTED AND MADE IN NEW ENGLAND. EACH ITEM IS UNIQUE AND INDIVIDUAL
AND WILL NOT HAVE THE ASSEMBLY LINE FACTORY LOOK.
WE NO LONGER TAKE CUSTOM ORDERS OR MAKE CUSTOM MODIFICATIONS TO ITEMS
**Fabric shades, hardware colors and liner colors can be subject to change.**
Orders, Shipping and Returns
Orders are shipped every Monday. We ship USPS 2-3 day priority mail. All shipping costs include handling and PayPal. We do not give out tracking numbers. If your package hasn’t arrived in 2 weeks, contact us and we will locate your package. Emails can take up to a week to be answered.
We only ship to the USA, CANADA and the UNITED KINGDOM.
When an international order is placed, a paypal invoice will be sent with the additional international shipping costs. We cannot be held responsible for any import taxes or duties charged to international orders by the receiving country. Please check with your country’s customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer.
POLICY ON RETURNED PACKAGES:
If a package is returned to us due to customer error, such as a mistake in the Paypal address provided with the order, the recipient moving, or any reason beyond our control and responsibility, the customer will be responsible for covering the cost of reshipping the item.
We will attempt to contact the customer to acquire payment for additional shipping, however if no reply is received within 7 days, the original order will be cancelled and refunded, minus the cost of the initial shipping charge.
If there are any costs incurred due to the package being returned, the refund may also be subject to a restocking fee to cover any additional charges.
OUR RETURN POLICY:
Returns are accepted. You must contact me within 7 days from the date the package was delivered. A 5% restocking fee may be applied to any returned items at our discretion. Returned items must be in new and unused condition and must include ALL original packaging. Shipping and handling charges are non refundable. Returns must include an invoice or information regarding the return. Returned items must have been purchased directly through the hidden woodsmen. Returns should be sent to the following address, along with a copy of the original invoice and a detailed explanation with the items and why the items are being returned:
MALCOLM CODERRE | PO BOX 103 DIGHTON, MA 02715
PLEASE NOTE : We are not responsible for any items lost or stolen in transit.
We STRONGLY recommend using a trackable method of shipping when sending any items to us.
THE ITEM I’M LOOKING FOR IS OUT OF STOCK:
Out of stock items are being made and will be restocked soon.